Working with real estate agents can sometimes be difficult because some of them may seem problematic. As an agent, the happiness of your clients should always be a priority. This is a secret that firms such as Martin & Co real estate understand and implement when dealing with clients. The happiness of your clients can translate to adequate cash flow.
How you relate with a potential investor may determine how soon the deal closes. Therefore, make them your priority and protect your reputation. A good reputation is what makes you receive referrals and grow your client list. Receive phone calls from your client promptly and give them your undivided attention. This makes the client feel valued and increases their interest in the properties you advertise. Always maintain eye contact with your client and help them meet their investment goals.
Avoid making assumptions when dealing with the client. Do not assume that a potential buyer knows the process of purchasing the property. Show willingness in explaining the terms that they may not understand to them and guide them assuming that they are amateurs in the field. Avoid using complicated words but rather layman terms to give the client a better understanding.
The client needs to feel comfortable and at ease during the process and it is upon you to achieve this. Respect their time and try to establish a good schedule for you to work together. Make time for each client and spend enough time with them. The client also expects you to deliver quick and efficient results. Ensure that you get back to your clients in time so that they don’t look for another agent to work with. Respond to their emails and texts fast so that they don’t assume you are too busy to get back to them.
Provide sufficient information to your clients and avoid leaving any details. Make the potential investor fully aware of all the relevant details they should have before closing the deal. This reduces the confusion in people’s minds and draws their attention. You can also make your clients happy by predicting issues before they raise them.
Raising issues that they have in mind makes the client trust you and makes them feel like you care for their welfare. Anticipate their needs before they ask and empathize with them. Be delicate when handling clients since they do not always have to be right. Try to get common ground when a client makes the wrong decision and don’t be harsh in correcting them.
Showing gratitude to clients is also crucial in enhancing your relationship with them. Showing kindness when dealing with clients makes you unique and increases your chances of getting jobs in the future. Leave a lasting impression when working with clients.
This career is more of a lifestyle than a profession. Therefore, take some time to catch up with old clients to increase your chances of getting new deals. This helps your customers view you as a genuine entrepreneur who has a passion for their job. If you aim at pleasing your clients, you reduce the stress that comes with purchasing homes.